Privacy Policy
SecondRing, a product of South Bend IT Services · Last updated July 18, 2026
SecondRing is an AI phone receptionist that answers the calls a business misses, books appointments, takes messages, and — when connected — helps callers with invoices and price quotes. This policy explains what we collect, why, and who we share it with.
Information we collect
- Business configuration you provide: business name, hours, services, FAQs, address, phone numbers, greeting, and the questions you want the assistant to ask.
- Account information: the email you sign in with (via Google) and your billing details, which are processed by Stripe — we never see or store full card numbers.
- Call data: for each overflow call, the caller's phone number and name, a transcript, an AI summary, the outcome, and — only when you enable it and it is disclosed to the caller — an audio recording.
- Connected-service data you authorize: Google Calendar events (to check availability and book), and QuickBooks customers, invoices, and products/services (to answer invoice questions, resend invoices, and quote prices you approve).
How we use it
Strictly to operate the service you signed up for: answering your overflow calls, booking on your calendar, texting/emailing you call summaries, and — if enabled — looking up or resending your customers' invoices and quoting prices you've marked as quotable. We do not sell your data or your callers' data, and we do not use it for advertising.
QuickBooks data
If you connect QuickBooks, SecondRing uses the QuickBooks Online Accounting API (read/write) only to: match a caller to a customer by phone, read an invoice's balance and due date, resend an invoice to the email already on file, and import your Products & Services list so the assistant can quote prices you approve. We never change a customer's email during a call, never process payments, and never share your QuickBooks data with anyone. We store only the minimal catalog data needed for quoting; access tokens are encrypted at rest and can be revoked anytime by disconnecting.
Service providers we share with
To deliver the service, call and account data passes through these processors, each only for their function: Telnyx (telephony/SMS), Deepgram (speech-to-text), Cartesia (voice), Anthropic (the AI model), Stripe (billing), Google (sign-in and Calendar), and Intuit/QuickBooks (invoicing). We share only what each needs to perform its part.
Retention & your choices
Call logs and configuration are kept while your account is active and deleted when you delete the business or close your account. You can export your call log to CSV, disconnect any integration, or request deletion at any time by contacting us.
Security
Traffic is encrypted in transit (HTTPS/TLS). Integration credentials (QuickBooks tokens, calendar passwords) are encrypted at rest. Access is limited to operating the service.
Contact
Questions or deletion requests: [email protected], South Bend IT Services, South Bend, Indiana.